Shipping & Returns

Shipping

The cost of our kits includes free P&P (worldwide).

We will despatch your item in the very next post by First Class/Airmail Post (untracked – but at our risk – to keep our prices low).

Deliveries to mainland UK take 1-2 days, to Europe between 5-7 days and the rest of the World (and these can vary considerably), including USA, 7-21 days.

If you have any questions about your order, please do not hesitate to contact us on info@downjacketrepair.co.uk.

Returns

We can accept returns within 30 days of receipt if the item is still in new condition – ie unused and with all patches.

We are a very small business and margins are tight so we cannot pay for the postage of returns, please send as a standard letter (patch kits) or larger letter (replacement down kit).

If you would like to exchange your item, postage of the new item will be still be free of charge.

If you would prefer a refund we will process refunds within 7 working days of receiving the item, please do not return items after 30 days as we will not be able to process your refund.

Please send returns to:

DJR Returns, Grosvenor Lodge, Gordon Road, Clifton Bristol BS8 1AW

Please include a note with your order number or name, your reason for returning and if you would like an exchange, details of the new item.